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Terms and Conditions including Privacy Policy

Safehaus T/A - Terms and Conditions

Our Contact details:
Tel: 0161 9600981

Returns/Delivery Address:

Safehaus T/A, C/o MCF, Unit B1, Graylaw Industrial Estate, Wareing Road, Aintree, L9 7AU

Billing Address:

Safehaus T/A, Atlantic Business Centre, Atlantic Street, Altrincham, Trafford, WA145NQ


Where possible, all orders received before 2pm will be sent out the same day via Royal Mail or DPD. Please ensure that your account details and contact telephone number are entered correctly and that your spam settings do not block our emails. Safehaus cannot be held responsible for any emails or text messages not being received. 

If there is an unforeseen problem with your order we will contact you. Re-delivery costs incurred by no-one being available to sign for the goods, or through incorrect delivery information being submitted may be passed onto you at the discretion of or the delivery organisations we use cannot be held liable for any costs or inconveniences incurred through delays to a delivery caused by adverse weather conditions. If you decide not to receive the delivery in the permissible period we reserve the right to charge a handling fee of £20 + vat to cover our administration and delivery costs, as we will not be entitled to any refund from the delivery company.

Tax Charges For orders made from the UK 20% VAT is added.

Guarantee The cost of shipping any faulty items back to us is at the buyers cost, however we can arrange a collection in certain circumstances at a cost of £25.00 up to 10kg.

All items are supplied with a 12 month (from date of purchase) return to base warranty as standard, whereby the buyer would have to send the product (at their own cost) back to

Returns Policy 

All items purchased on this site with the exception of Dog DNA Kits (see below) are covered with a 14 day return from date of purchase policy. They can be returned at the buyers cost for a full refund within 14 days of ordering.

We strongly recommend that all original packaging and parts are retained for the warranty period, as we cannot accept items back without their original packaging and complete as they were went sent to you.

Items that have been ordered in error or the customer has changed their mind can also be returned, but will be subject to a re-stocking fee and can only be returned within 7 days of purchase. 

Please report any shortages or damages within 24 hours of delivery, as we cannot rectify any problems after this period. Goods signed for as 'Unchecked' will be treated as being received in good condition.

If an order has not arrived, please make us aware within 14 days of placing the order. If you come to us after this date we cannot supply replacements.

The returns policy for Dog DNA Kits is as follows:-

Completion of the Activation form requesting to carry out testing and analysis will be deemed to constitute an order, and is the authority to commence the process and incur the fees. In the event of this order being subsequently cancelled by you for whatever reason, reserves the right to make the following cancellation charges for the administrative procedures already carried out:

Before kit dispatch : £10 Cancellation Fee

After kit dispatch* : £20 Cancellation Fee

On receipt of sample : £30 Cancellation Fee

If testing started : Full Price

* The cancellation fee is subject to the return of the complete, unused sampling kit to, otherwise the full testing fee will be charged.

Privacy Policy

For queries please email:

Percy Group T/A, Atlantic Business Centre, Atlantic Street, Altrincham, Trafford, WA145NQ

Privacy Policy / GDPR

This statement was last updated on 30th November 2021.

Who we are and it’s various other Safehaus-branded web presences, plus the registered trademark SAFEHAUS belong to Percy Group t/a and ran in conjunction with carefully selected partners. We are committed to protecting the privacy of all personal information obtained from you during any visits to our websites.

This Privacy Policy sets out the basis on which any personal data we collect from you, or that you choose to provide to us in connection with our websites (this "Website") will be processed.

This Website is operated by is also the data controller for the Websites.

What information do we collect
We may collect and process data that you provide to us about you, for example through filling out forms, and other information that we automatically collect from you.

  • Contact form
    We collect questions, queries or feedback you leave, including your name, email address, telephone and postcode, if you use our online form to contact We use these details to respond to the feedback/query you send us. In some instances, this information is passed to the authorised person in, government department, agency or public body that we believe can best respond or assist you.
  • Sign-up to receive our newsletter
    We collect your name, email address and postcode when you sign-up to receive our monthly email newsletter. Your postcode may be used to help us identify the volume of businesses who have signed up for the service by geographical region. In addition to our monthly newsletter, we may periodically send additional emails, which we think you may find useful (eg new product release, changes to our service). If you've signed up for email alerts, you can unsubscribe at any time by selecting the 'unsubscribe' link that appears in every email we send. We will never share your information other than for the purpose for which it was provided to us.
  • Business idea profiles
    We collect your email address and county location when you request info or contact. We will never share your information other than for the purpose for which it was provided to us.
  • Using our live webchat also hosts and operates a Live Chat service, which we use to handle customer enquiries in real time. If you use our Live Chat service, we will collect your name, email address, telephone number, postcode and the contents of your Live Chat session. This information will be retained for 10 years and will not be shared with any other organisations except as noted below.

During a Live Chat session, you can request a transcript of the conversation when you provide your email address at the start of your session; or when prompted at the end.

Linking to other websites contains links to government and non-government websites. This Website does not endorse or favour any specific commercial product or business. Non-government sites linked to from this website are present only because they may be useful additions to the information we provide.

A link to a third-party website does not imply endorsement - you must use your own judgement to decide whether the information or service on that website is suitable for your needs. If a website is not linked to ours, this does not mean or imply that it is unsatisfactory. The linked websites are regularly reviewed in the light of customer usage and feedback.

We are not responsible for the content of any linked website and cannot take responsibility for the consequences of your using the information or services on linked websites. We cannot guarantee that these links will work all the time.

Websites that we link to may have 'Terms and conditions' that are different from ours. Do not assume that our 'Terms and conditions' apply to other websites.

Other third-party content
We embed external content from third-party websites such as YouTube. This content is not published on It is delivered using devices and services provided by such third-party sites that can be inserted into our site. We are not responsible for this content.

Whilst we have made all reasonable efforts to display only appropriate YouTube videos through the embedded YouTube player, we are not responsible for any YouTube content accessed from our website. After a selected video clip plays, YouTube may suggest related videos, which can be played in the embedded video player. In virtually all cases, these will be directly related to the subject of the selected video. Occasionally, YouTube users may erroneously assign key words to a video. It is therefore possible that an unrelated video could be displayed. Again, we are not responsible for this content. If you are concerned about this possibility, you should avoid viewing YouTube videos from the embedded player on this website.

Security and virus protection
No data transmission over the internet can be guaranteed as totally secure. While we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, such transmission is at your own risk. We will not be liable for any damages or loss arising out of or resulting from any unauthorised access to, alteration to or modification of information contained on this website.

We make every effort to check and test our website during production. You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to risk of viruses, malicious computer code or other forms of interference which may damage your computer system. It is always wise for you to run an anti-virus program on anything you download from the internet.

We accept no liability for any loss, disruption or damage to your computer system or your data caused by using this website or arising as a result of having used the website.

Information we collect from you
Information that we may automatically collect in relation to your visits to this Website does not identify you personally. It provides us with data about how you use and engage with us. We use this information to improve our services and make them more useful to you. The information we collect includes some or all of the following:

+ Technical information
We collect your Internet Protocol (IP) address and details of which type of web browser you used.

+ Information about your visit to this Website
We collect data about your visit to the website. Once again, this information does not identify you personally. This data includes:

  • The pages you visited, when (date and time) you visited them and how long you visited them for
  • The website address from which you accessed this site.
  • The website address from which you exited this site.
  • Queries via the site's search engine
  • Internet browser and devices used.

We collect information on how you use the site, through cookies

What we do with the information we collect
We use the information that we collect to understand your needs and provide you with a better service, including the following:

  • respond to any request/feedback you send us if you've asked us to
  • send email alerts to you if you request them.
  • provide you with information about business support, if you want it
  • analyse, evaluate and improve this Website via data amalgamated from multiple visitors, which does not identify you personally.

 Where your data is stored? store your personal data, form submission data, and order history on secure servers in the UK. Some data on owners, samplers and dogs including DNA profiling and health checks is stored with our selected laboratory partner who is in the USA. Their work and database management meet the rigorous standards as set by Policing Standards, which includes certification to the international recognized standard ISO 17025:2017 for laboratory operations.

Health Check Test Results

Safehaus T/A is a marketing partner to Genetic Veterinary Sciences, Inc T/A NEOGEN. All findings, reports and consultations delivered including DNA Health Checks are provided entirely by NEOGEN, who are fully qualified and experienced in this field. does not accept any liability for any inaccuracies contained in any information obtained from third party sources. IN NO EVENT SHALL PERCY GROUP T/A DOGDNAREGISTER.CO.UK BE LIABLE FOR INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES OF ANY KIND. 

How long do we keep your information?
We will not retain data longer than is necessary to fulfil the purposes for which it was collected or as required by applicable laws or regulations.

The only exceptions are where:

  • the law requires us to hold your personal information for a longer period or delete it sooner.
  • you have unsubscribed from a service (eg email newsletter)
  • you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law.

Who do we share your information with?
For business improvement (evaluation) purposes, we may share your data with professional advisers, consultants and contracted suppliers working on 's behalf who are subject to obligations of confidence.

As required by law, we may disclose information to government bodies and law enforcement agencies for their enforcement purposes. We will never share information other than for the purpose for which it was provided to us will not sell your personal information.

Your rights
As an individual whose personal data is processed by, you have:

+ The right to be informed
Transparency is a key requirement of data protection law. You have the right to be informed about the collection and use of your personal data. This privacy notice is designed to provide you with the information needed to allow you to see how and why your personal data is used when visiting this website.

+ The right to access the data we hold on you
You also have the right to ask for the personal data that we have about you to increase your awareness of and allow you to verify the lawfulness of the processing. To protect your privacy, we may ask you to verify your identity.

+ The right to have your data rectified if it is inaccurate
If you believe that personal data, we hold on you is inaccurate or misleading then you have the right to request that it is rectified.

+ The right to erasure (in limited circumstances)
In some circumstances, you can ask for your personal information to be deleted, for example:

  • your personal information is no longer needed for the reason it was collected in the first place.
  • you have removed your consent for us to use your information (where there is no other legal reason us to use it)
  • there is no legal reason for the use of your information.

Please note that we cannot delete your information where:

  • we're required to have it by law.
  • it is necessary to perform our functions as a public body.
  • it is necessary for legal claims.

It is envisioned that the right to erasure will be limited as the legal reason the vast majority of personal data is processed by is in the exercise of its 'official authority' - i.e. following the requirements of legislation.

+ The right to have your data restricted or blocked from processing
In certain circumstances if you raise a complaint on how we have handled your personal data, you may also request that we 'restrict processing' meaning that the data will be preserved from further processing 'as evidence' either while we investigate your complaint or to support your complaint to the ICO.

+ The right of data portability (in limited circumstances)
Where you have provided your personal data directly to us that is processed by automated means and is done so purely based on your consent, then you will have the right to obtain and reuse your personal data in an electronic format for your own purposes across different services.

+ The right to object to direct marketing
You have an unconditional right to object to direct marketing at any time. As noted within this privacy notice will not send you direct marketing without your consent and you can withdraw your consent at any time by selecting the 'unsubscribe' link within each email.

+ The right to object to processing of your personal data
Processing is the term under data protection law that describes all uses of your personal data. This will include the collection, sharing, storage, retention, and destruction of your data.

You have the right to object any aspect of our processing of your personal data:

  • that is processed for the performance of a task in the public interest or in the exercise of official authority.
  • that is processed based on’s legitimate interests;
  • that is processed for purposes of scientific/historical research and statistics; and
  • if it involves any automated decision making or profiling carried out by

If you would like to exercise your right of access in relation to information held on you by, email

Contacting us
If you have any specific data protection queries or concerns, you can address it to Data Protection Officer at

How can you make a complaint about how your data is processed?
If you are dissatisfied with any aspect of how processes your personal data, you can lodge a complaint with the Information Commissioner's Office, the data protection regulator in the UK.

Information Commissioner's Office
Wycliffe House
Water Lane

Tel: 0303 123 1113

Changes to this privacy policy
Future changes to this Website's Privacy Policy will be published on this page and, where appropriate, sent to you by email notification. Please check back frequently to read any updates or changes to this Privacy Policy.

If you require a copy of this notice in an alternative format (including Braille, disk, audiocassette or in minority languages to meet the needs of those who are not fluent in English), then please contact